Research And Working EQ

• What is your working EQ?

My Working Essential Question, currently, is: What are the most important things to know when providing computer support to a client?

• What is a possible answer to your working EQ? Please write the answer in thesis format. 

Assume that your client knows nothing about computers. This will ensure that you start from the simplest possibilities for solving the problem and asking questions, which will make your job easier in a lot of cases since the problem is usually more simple than it may sound. But be careful not to infuriate the client with these simple questions or else you may bring the wrath of hell upon yourself for the remainder of your day, and possibly lose a long-term customer. 

• What is the most important source you have used that has helped you come up with an answer to your working EQ?

The most important source, and also the most informative with information regarding all that is needed to know to get into the IT profession, as of now is my college level textbook written by Mike Meyers. I was allowed to borrow it for the entirety of the year by my first interviewee, Christian Hernandez. 

• Who is your mentor, or where are you volunteering, and how does what you are doing relate to your working EQ?

My mentor is Gregory H. Carlton, a professor at Cal-Poly Pomona, who knows a ton of information about information technology and has actually changed my thought process on how to answer my essential question due to the different sides to my topic, and this is only by talking with him about it really.